Consumers Assembly, an online news platform committed to consumer rights and enlightenment, has officially announced the return of a key event for consumer advocacy: the Consumers Experience Summit. The second edition is scheduled for Wednesday, December 4, 2025, and will be hosted at the Lagos State Chambers of Commerce (LCCI).

This year’s summit theme is: “Consumer Voice: Building the Feedback Loop — Listen, Learn, Innovate.”

The Consumers Experience Summit is specifically designed to facilitate a critical conversation on how businesses can—and must—integrate consumer feedback directly into their core strategy to foster innovation and develop stronger, more responsive market practices. It aims to serve as the premier platform for businesses, regulators, and consumers to collaborate on significantly improving service delivery and customer satisfaction across all sectors.

According to Godwin Anyebe, the event’s Convener, the upcoming summit will feature a focused, high-level format to maximize actionable insights.

“We are curating a highly focused session where an expert in Consumerism will deliver a keynote paper. This paper will then serve as the central topic for a deep-dive discussion by a distinguished panel of industry experts and discussants, ensuring a comprehensive and actionable exploration of the theme,” Anyebe explained.